Who pays for the returned shipping costs?
For Non-Defective Products the customer is responsible for shipping costs.  For Defective Products, the Shipping costs will be credited back to the customer.

Is there a restocking fee? If so, how much?
For Non-Defective Products there is a 10% Restocking fee per item

Does this store offer refunds, store credit, and/or exchanges?
We offer refunds and exchanges for defective products

How much time does the customer have to make a return?
15 Days

How long does it take to process a refund?
15-20 Days

Is an authorization number (RMA, RA, etc.) required before customer can return product?:
Yes

What steps are necessary for a customer to make a return?:
On most products, we will accept returns of defective products for replacement for up to 15 days after the date of the invoice.

All returns require an RMA (Return Merchandise Authorization) number.

The cost to ship the product back to The N-Word.com will be paid by the customer. (Non-Defective)

For Defective Products This cost will be credited back to the customer.

 For your protection we recommend that you ship with tracking information and insurance via UPS Ground Only. The items must not show signs of abuse or misuse and all parts and accessories must be included. Once we receive the return we will determine whether or not it is defective and then process your request. If an item is returned to us and found to be working the customer is required to pay return shipping charges. The item must be returned in the condition it was received and in its original packaging. Products returned opened and not in original packaging will not be accepted. Products returned damaged by user will not be accepted. If we receive your product without the accompanying accessories and documentation, you will not receive a in store credit.

Refunds are contingent upon inspection of item(s) once we receive it. Please allow 7-10 days for processing returns. There is a 10% restocking fee for non-defective items. Refunds will be credited minus any shipping and handling charges that were paid by us and applicable restocking fees. You MUST contact us at support@then-word.com for an RMA number and the address where the return must be shipped back to. The RMA number must be written on the outside of the box. Please provide a paper with your name, order number, order date, what you are returning, daytime telephone number, and the reason you are returning the product. Returns must be postmarked within 15 days of invoice date. If you are unsure of your delivery date, please contact us at support@then-word.com